Aviva cyber insurance review

About Aviva

Aviva is a global savings, retirement, and insurance business with 33 million customers and a history that spans over 300 years. It’s the UK’s largest insurer and a FTSE 100 listed company.

Aviva offers a large number of general insurance products for personal and business use. Cyber insurance is a specialist product designed for businesses and you’ll find it listed on broker.aviva.co.uk.

Aviva claims to offer the most extensive single package cyber cover you can get, with Extortion and External Cyber Crime included in their core policy wording.

Aviva’s cyber insurance in detail

Aviva’s cyber cover can help protect you financially if your business suffers a cyber attack or if a claim is made against you.

The main things you’re covered for on an Aviva policy include:

  • Costs relating to your business’ assets: e.g. data recovery costs caused by a virus or hacking, and loss of revenue from extortion or a malicious attack.
  • External crime: e.g.costs resulting from unauthorised telephone calls made by an external hacker.

Claims made against you by third parties, which may relate to:

  • Network security: e.g passing a virus on to a third party.
  • Data privacy and confidentiality: e.g. a data breach that causes emotional distress or damage to customers.
  • Payment card liability: This is costs that arise from not complying with card data security standards.
  • Multimedia liability: This may include slanderous comments made against your business via a social channel or email.

Some of the things you’re not covered for include:

  • Acts of terrorism
  • Deliberate theft of money by an employee
  • More than one claim from the same extortionist
  • Claims made against you from a linked company
  • Disruptions to services e.g. internet, telecommunications and utilities
  • Using personal data without consent

Some restrictions on cover include:

  • A £1,000 compulsory excess for any claim
  • Computers used to control machinery (these aren’t covered)
  • Previous claims or a claim that may arise from prior knowledge of a situation before the cover starts
  • Loss of revenue claims that last less than 8 hours

The above points just give you a flavour of the cover and exclusions. The Statement of Fact document contains the full cover details including exceptions and definitions, and should be referred to before you buy.

The maximum amount of cover you can get in a claim for each scenario will be shown on your individual schedule, and you should check if it’s sufficient for your business needs.

The Pros

  • Comprehensive policy that offers a high level of protection and support
  • Rapid response support available 24/7
  • Access to a host of consultancy services and specialists to fit the claim
  • Option to add the cover you need e.g. full Management Liability or Commercial Crime

The Cons

  • You can’t get an instant quote directly online – you must go through a broker
  • The level of excess is fixed at £1,000 per claim
  • Loss of revenue claims lasting less than 8 hours aren’t covered

Which sectors can Aviva cover?

Aviva’s cyber insurance team has resolved cases for all kinds of businesses – including an air-conditioning company and wholesale food business. 

These businesses were victims of ransomware and impersonation fraud that are a very real threat to any organisation.

With claim costs totalling £10,000 and £28,000 in these cases, without cover in place these incidents would have resulted in substantial losses.

Get a quote

Using our online quote tool, you can get a quote for Aviva’s cyber cover. We just need a few details from you and it only takes a few minutes.

How to make a claim

Simply call the Cyber Claim’s service on 0800 051 4473 at any time – they’re available to answer your call 24/7.

An incident manager will be assigned to you and coordinate all the support you need.

What support is available?

Aviva recognises you need to act fast when a cyber breach happens. It provides a rapid response service via its partner Crawford & Company who is a global leader in crisis management. You can access support 24/7 for the following:

  • Identifying, containing and repairing a breach, plus restoring your data
  • Legal and PR consultancy services to help protect your business’ reputation
  • Informing the people affected by a breach and coordinating customer credit or identity theft monitoring
  • Consultancy services to help get you ready for a regulatory investigation

Your commitments

There are a number of actions you must take in order for your Aviva policy to be both effective and valid.

While they may seem perfectly reasonable, it’s important you don’t overlook them or it could invalidate a future claim. They include:

  • Changing any default or manufacturers access codes and passwords
  • Backing up data at least every 7 days
  • Storing and disposing of personal, confidential, protected and sensitive data securely
  • Updating software within 14 days of the update release date if it’s flagged as critical, high risk or important
  • Ensuring firewall protection is in place and updated at least monthly
  • Ensuring virus protection is in place and updated at least monthly
  • Ensuring payment procedures are in place and followed
  • Notifying and complying with the Claims Service Provider’s requirements immediately on receiving an extortion demand and reporting it to Action Fraud

To be eligible for Aviva Cyber Insurance, you must hold property based, computer or liability cover with Aviva.

Aviva’s cyber insurance features at a glance

Rapid response support        Available 24/7
Cyber claim’s service number0800 051 4473
Quotes/policiesAvailable via a broker
FlexibilityAdditional cover can be added
Excess£1,000 for any claim
Loss of revenue claimsNot covered if they last under 8 hours
Computers used to control machineryNot covered
Maximum turnover£30 million
Property based, computer or liability coversMust be held with Aviva

Aviva’s credibility

Aviva has a longstanding history and as the largest insurer in the UK, you know you’re in safe hands. Its cyber insurance offering is geared towards SME’s and you can extend the cover to best fit your needs.

The single package protection and support policy offers you reassurance and peace of mind that help is at hand 24/7.

Aviva can attract top quality specialists to partner with them and you can benefit from this wealth of expertise at your fingertips when you’re in need.

Aviva’s FAQ’s

How much excess do I have to pay if I make a claim?

You must pay £1,000 excess for each claim you make.

What happens if a breach is discovered out of business hours?

Aviva offers a rapid response service that’s available 24/7, so you can call at any time of the day to report an incident and access support.

Is there anything I am required to do for my insurance to be valid?

Yes, there are a number of commitments to agree to if you take out an Aviva policy. These are linked to the way you back-up, store and protect your data. By not following the actions required, you could invalidate any claim.

Is the Aviva policy cover fixed or can I add additional cover?

There is some flexibility with cover, to better suit your circumstances, for example, you have the option to add full Management Liability or Commercial Crime to your policy.

Is there anything I’m not covered for on an Aviva policy?

Yes, as with most cyber insurance policies, there are some exclusions and restrictions on cover. These are available to view in full in the policy wording document and you should make sure you’re happy with the restrictions before you buy.

Martin Lane
Written by Martin Lane, Head of Content

Cyber insurance buying guide for SME’s




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